Covid-19 Support

Working towards the ‘New Normal’

At IHL we are working tirelessly to ensure SmartHub is there to support your business as it was pre Covid-19. We will work with and listen to Operators over the coming weeks as we re open in to the new world of operating and compliance. We are launching 2 new applications ‘Daily Checks’ and ‘Machine Ratio’ to help operators ensure they adhere to the rules whilst also are able to evidence checks.

Covid-19 Support Options*

Existing Customers

Option 1

Upgrade to the Gold Package from Silver, or Platinum from Gold and get 50% off your annual license fee. That’s a whole new package of solutions for the same price as you paid last year!


Option 2

Introduce a friend and get a free license for each one they buy


Option 3

25% off your 2020/2021 annual licence fee (April 20, May 20 and June 20 free)

New Customers

Option 1

For every two venues you sign up get a third free


Option 2

Gold Package for the price of Silver for the first year


Option 3

Platinum package for the price of Gold for the first year

All Customers

New Tablet Offer

For every new tablet, receive a free case and configuration, saving £40!

* Terms and Conditions Apply.




Self-exclusion platform

Input & view your self-excluders, run reports and monitor usage. The UKs most used at venue digital self-exclusion scheme. No more paper, capture a picture and signature using the tablet.



In venue incident log

Allows you to keep logs recording the need for Police and those incidents as a result of Alcohol, drugs or Gambling, simple drop downs give you great logs every time.

SmartALERT Icon


In venue machine fraud alerting platform

Share information, across operators and sectors, quickly and concisely to ensure and fraud, anti-social behaviour or suspicious activity is prevented.



Customer interactions

Interaction is the buzz word currently. Record them digital giving you visibility and confidence your operation is carrying out customer conversations at the right time.

AML Recording Icon

AML Recording

In venue logging of fake / foreign / stained notes and coins

An often overlooked requirement to keep a record of all fraudulent, stained or false notes and coins that end up in your machines.

AV Log Icon

AV Log

In venue Age Verification checks

Quicker than finding a pen, record all positive and negative Age Check challenges, giving you a full picture of all your challenges and results, evidence is the key.

ADR Icon


Alternative Dispute Resolution

Are you registered for ADR? Did you know you have to be as a licensed AGC or Bingo premise? We can offer ADR registration at a fraction of the cost.

AV Test Purchase Icon

Book an AV Test Purchase

Book your annual AV test purchase

Test purchasing is key to ensuring your venue is checking 21 or 25 and that you have confidence you are compliant, book your test purchase through us.

Local Area Risk Assessments Icon

Daily Checks

Create In-venue checklists

Daily Checks is our customisable checklist feature that allows you to create Daily, Weekly or Monthly checks for venues.

Compliance and Machine Management Advice Icon

Compliance Advice

Industry expertise at your fingertips

Got a question about compliance? Want to check something before you sign it off? Give our compliance hot line a call and get the answer.


Digitally Record Venue Inspections

Our Check-In feature provides you with the ability to allow venues to confirm that they have visited specific venue areas and confirm the area is clear of issues or concerns. Digitally logging the date / time / location.


In-venue Facial Recognition alerts

SmartDETECT is an internal notification platform, connected to in-venue facial recognition camera systems, that will assist in advising if self-excluders and under-age customers enter the premises.

Accident Reporting

Digitally Record In-venue Accidents

Accident Reporting feature provides venues with the ability to digitally record accidents that have occurred within the venue.

Machine Ratio

Calculate and Record In-venue Machine Ratio

Machine Ratio Recording is a quick and easy tool to help Operators and Venues calculate their machine ratio and also provide evidence and record the ratio for future use.

Subscribe for exclusive updates.

We’ll keep you in the loop on the latest features and developments with the SmartHub package.