The Support Hub for the Gambling Industry
Learn moreThe Only 100% Paperless
Self-Exclusion Solution
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Support and protect customers with SmartINTERACTION
Tell me moreProtecting the High-Street with SmartALERT
Find out moreCreate In-venue Daily
Checklists
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Calculate and record
machine ratios
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The industry is quite rightly focused on being both socially responsible and compliant with the ever increasing operating license conditions.
Now at last, operators have access to a suite of products that both helps them deal with the ever increasing LCCP demands whilst at the same time demonstrating their operational commitment to the provision of safer gambling.
With SmartHUB operators have everything they need in one place. SmartHUB provides you with a user friendly and highly intuitive front end tablet, supported by a full back-end reporting suite that together will clearly demonstrate that you are indeed a Smart Operator, embracing innovation and technology to help create a more responsible gambling environment in your venues.
Features
SmartEXCLUSION
Self-exclusion platform
Input & view your self-excluders, run reports and monitor usage. The UKs most used at venue digital self-exclusion scheme. No more paper, capture a picture and signature using the tablet.
SmartINCIDENT
In venue incident log
Allows you to keep logs recording the need for Police and those incidents as a result of Alcohol, drugs or Gambling, simple drop downs give you great logs every time.
SmartALERT
In venue machine fraud alerting platform
Share information, across operators and sectors, quickly and concisely to ensure and fraud, anti-social behaviour or suspicious activity is prevented.
SmartINTERACTION
Customer interactions
Interaction is the buzz word currently. Record them digital giving you visibility and confidence your operation is carrying out customer conversations at the right time.
AML Recording
In venue logging of fake / foreign / stained notes and coins
An often overlooked requirement to keep a record of all fraudulent, stained or false notes and coins that end up in your machines.
AV Log
In venue Age Verification checks
Quicker than finding a pen, record all positive and negative Age Check challenges, giving you a full picture of all your challenges and results, evidence is the key.
ADR
Alternative Dispute Resolution
Are you registered for ADR? Did you know you have to be as a licensed AGC or Bingo premise? We can offer ADR registration at a fraction of the cost.
Book an AV Test Purchase
Book your annual AV test purchase
Test purchasing is key to ensuring your venue is checking 21 or 25 and that you have confidence you are compliant, book your test purchase through us.
Daily Checks
Create In-venue checklists
Daily Checks is our customisable checklist feature that allows you to create Daily, Weekly or Monthly checks for venues.
Compliance Advice
Industry expertise at your fingertips
Got a question about compliance? Want to check something before you sign it off? Give our compliance hot line a call and get the answer.
Check-In
Digitally Record Venue Inspections
Our Check-In feature provides you with the ability to allow venues to confirm that they have visited specific venue areas and confirm the area is clear of issues or concerns. Digitally logging the date / time / location
SmartDETECT
In-venue Facial Recognition alerts
SmartDETECT is an internal notification platform, connected to in-venue facial recognition camera systems, that will assist in advising if self-excluders and under-age customers enter the premises.
Accident Reporting
Digitally Record In-venue Accidents
Accident Reporting feature provides venues with the ability to digitally record accidents that have occurred within the venue.
Machine Ratio
Calculate and Record In-venue Machine Ratio
Machine Ratio Recording is a quick and easy tool to help Operators and Venues calculate their machine ratio and also provide evidence and record the ratio for future use.
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