About

The industry is quite rightly focused on being both socially responsible and compliant with the ever increasing operating license conditions.

Now at last, operators have access to a suite of products that both helps them deal with the ever increasing LCCP demands whilst at the same time demonstrating their operational commitment to the provision of safer gambling.

With SmartHUB operators have everything they need in one place. SmartHUB provides you with a user friendly and highly intuitive front end tablet, supported by a full back-end reporting suite that together will clearly demonstrate that you are indeed a Smart Operator, embracing innovation and technology to help create a more responsible gambling environment in your venues.

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Features

SmartEXCLUSION Icon

SmartEXCLUSION

Self-exclusion platform

Input & view your self-excluders, run reports and monitor usage. The UKs most used at venue digital self-exclusion scheme. No more paper, capture a picture and signature using the tablet.

SmartINCIDENT Icon

SmartINCIDENT

In venue incident log

Allows you to keep logs recording the need for Police and those incidents as a result of Alcohol, drugs or Gambling, simple drop downs give you great logs every time.

SmartALERT Icon

SmartALERT

In venue machine fraud alerting platform

Share information, across operators and sectors, quickly and concisely to ensure and fraud, anti-social behaviour or suspicious activity is prevented.

SmartINTERACTION Icon

SmartINTERACTION

Customer interactions

Interaction is the buzz word currently. Record them digital giving you visibility and confidence your operation is carrying out customer conversations at the right time.

AML Recording Icon

AML Recording

In venue logging of fake / foreign / stained notes and coins

An often overlooked requirement to keep a record of all fraudulent, stained or false notes and coins that end up in your machines.

AV Log Icon

AV Log

In venue Age Verification checks

Quicker than finding a pen, record all positive and negative Age Check challenges, giving you a full picture of all your challenges and results, evidence is the key.

ADR Icon

ADR

Alternative Dispute Resolution

Are you registered for ADR? Did you know you have to be as a licensed AGC or Bingo premise? We can offer ADR registration at a fraction of the cost.

AV Test Purchase Icon

Book an AV Test Purchase

Book your annual AV test purchase

Test purchasing is key to ensuring your venue is checking 21 or 25 and that you have confidence you are compliant, book your test purchase through us.

Local Area Risk Assessments Icon

Daily Checks

Create In-venue checklists

Daily Checks is our customisable checklist feature that allows you to create Daily, Weekly or Monthly checks for venues.

Compliance and Machine Management Advice Icon

Compliance Advice

Industry expertise at your fingertips

Got a question about compliance? Want to check something before you sign it off? Give our compliance hot line a call and get the answer.

Check-In

Digitally Record Venue Inspections

Our Check-In feature provides you with the ability to allow venues to confirm that they have visited specific venue areas and confirm the area is clear of issues or concerns. Digitally logging the date / time / location

SmartDETECT

In-venue Facial Recognition alerts

SmartDETECT is an internal notification platform, connected to in-venue facial recognition camera systems, that will assist in advising if self-excluders and under-age customers enter the premises.

Accident Reporting

Digitally Record In-venue Accidents

Accident Reporting feature provides venues with the ability to digitally record accidents that have occurred within the venue.

Machine Ratio

Calculate and Record In-venue Machine Ratio

Machine Ratio Recording is a quick and easy tool to help Operators and Venues calculate their machine ratio and also provide evidence and record the ratio for future use.

“Cashino started  using SmartEXCLUSION in April 2016, and have helped develop many of the recent apps. Our staff find it a simple to use and efficient tool in helping to meet our Compliance requirements.”

Amanda K - Head of Compliance, Cashino Gaming

“SmartEXCLUSION is so simple to use, allowing our staff to manage exclusions more efficiently and securely for the customer.

Great support from IHL too, thanks”

Mandy Smith | Venue Manager, Adult Gaming Centre

“SmartEXCLUSION and SmartINTERACTION have not only saved us time and therefore money.

It has most importantly allowed us to protect our players better than ever. Thank you.”

Teresa Davis | Head of Compliance, Operator

Get in touch

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Keep up to date

Don't forget we're on Twitter, Facebook and LinkedIn - follow us for all the latest goings on at IHL Hub.

To all the Operators & Staff who are starting a phased reopening of venues from tomorrow - Good Luck !! We hope all goes well, and if you need us, we are here to support. We’ve missed you all !! Stay Safe. The IHL Team. http://ow.ly/JwQO50AkfMT

The Government has asked the AGC, Bingo & FEC sectors to support Customer Track & Trace. We're providing Smart Track & Trace for FREE, for as long as you require to support this. We've updated SmartHub, so please make sure your device is up to date http://ow.ly/vMlB50AoMYI

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